The goal
There's a queue at the kiosk screen. The app had to clear it: let people order and pay from their phone before they walk up, and so increase the throughput of every kiosk.
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Order from your phone, pick up at a robotic kiosk
Munchies puts up robotic kiosks serving hot snacks. We built the app that shortens the queue: the customer finds a kiosk on the map, orders, pays with BLIK or card and collects under their own number.
What we built
An iOS and Android app connected to the client's kiosk system: stock levels, cart reservation, order status and pickup number.
How we worked
An app that has to talk to the kiosk system from day one is a longer road than a first version of an internal system. First the production build, then the Google Play release and BLIK payments, and once the card agreement was signed, cards, Apple Pay and Google Pay.
The result
An order from the app takes seconds. No product sells twice, because the cart reserves stock on the shelf of a specific kiosk and the stock refreshes with every tap.
20 mordering radius at the kiosk
4payment methods
3interface languages
What's inside
- Kiosk mapThe nearest kiosk with distance, a list of all points and walking directions.
- Menu with live stockProducts with the current number of pieces in that kiosk, "last pieces" and "unavailable" labels.
- Cart with reservationAdding to the cart reserves stock on the server. The cart expires when the customer walks away.
- Order at the kioskProducts can be added only within 20 metres of a kiosk or after entering the code shown on its screen.
- Tpay paymentsBLIK, card, Apple Pay and Google Pay in a native payment sheet.
- Status and pickupOrder progress, pickup number and the lane where the food comes out.
- Promotions and codesPromo prices, featured products and discount codes validated on the server.
- Three languagesPhone-number login, interface in Polish, English and Ukrainian.
